Returns & Exchanges Policy

Last updated: August 2026

At Ayadi by Widad, every piece is created with care, often by hand, in collaboration with our artisan community. We want you to love what you receive and have created the following return and refund policy to make your shopping experience clear and straightforward.

Returns

We accept returns of eligible items within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused, unworn and in its original condition;
• Have all original tags and packaging attached or included; and
• Be accompanied by proof of purchase or the relevant order number.

To request a return, please contact us at ayadi.ae.2024@gmail.com with your order number and reason for the return.

Please do not send an item back before contacting us and receiving return instructions.

Handmade & Artisan-Made Products

Many Ayadi pieces are handmade, hand-embroidered, crocheted or individually crafted by artisans.

As a result, slight variations in embroidery, stitching, colour, pattern placement, texture or finishing may naturally occur from one piece to another. These variations are part of the handmade character and uniqueness of each piece and are not considered defects.

This does not affect your rights if an item is genuinely defective, damaged or materially different from its description.

Non-Returnable Items

Unless an item is defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law, we are unable to accept returns of:

• Personalised or customised products;
• Made-to-order pieces created specifically for the customer;
• Gift cards;
• Items marked as final sale; and
• Items that have been worn, used, washed, altered or damaged after delivery.

Your statutory consumer rights remain unaffected.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, incomplete, or materially different from the item you ordered, please contact us as soon as reasonably possible at ayadi.ae.2024@gmail.com and include:

• Your order number;
• A brief description of the issue; and
• Clear photographs of the item and, where relevant, its packaging.

Once reviewed, we will arrange an appropriate remedy in accordance with applicable UAE consumer protection laws, which may include replacement, repair, return or refund as applicable.

Exchanges

If you would like a different size or product, please contact us to confirm availability.

Where an exchange cannot be accommodated, you may return an eligible item in accordance with this policy and place a new order for your preferred item.

Return Shipping

For returns due to a change of mind, size preference or other non-defect reason, the customer is responsible for the cost of returning the item to Ayadi.

Original delivery charges are non-refundable for change-of-mind returns, except where required by applicable law.

Where an item is confirmed to be defective, damaged, incomplete or incorrectly supplied, Ayadi will bear the reasonable return or replacement shipping costs in accordance with applicable law.

We recommend using a trackable shipping service when returning an item. Ayadi cannot be responsible for returned parcels that are lost before reaching us.

Order Cancellations

If you wish to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order enters production or is dispatched. Once an order has been dispatched, our standard return process will apply.

Personalised, customised or made-to-order products may not be cancelled once production has started, except where otherwise required by applicable law.

International Returns

Customers ordering from outside the UAE are responsible for return shipping costs for eligible change-of-mind returns, as well as any applicable duties, taxes or customs charges associated with the return.

Where an international order arrives defective, damaged, incomplete or incorrectly supplied, please contact us before returning the item so that we can provide appropriate instructions.

Contact Us

For questions about returns, exchanges or refunds, please contact:

Ayadi by Widad
Email: ayadi.ae.2024@gmail.com
Phone: +971 55 421 5150
Dubai, United Arab Emirates

Nothing in this Return & Refund Policy is intended to limit or exclude any rights available to consumers under applicable UAE consumer protection legislation.