Shipping Policy

Last updated: August 2026

At Ayadi by Widad, every order is prepared with care. As many of our pieces include handmade and artisan-crafted elements, preparation times may vary depending on the product.

Please review the information below before placing your order.

Order Processing

For products that are in stock, orders are generally prepared and dispatched within 2–3 business days after payment confirmation.

Orders placed on weekends or UAE public holidays will begin processing on the next business day.

During launches, exhibitions, seasonal periods or periods of high demand, processing may take slightly longer. We appreciate your patience while we prepare your order with care.

Handmade & Made-to-Order Pieces

Some Ayadi products are handmade, embroidered, crocheted, personalised or produced specifically for your order.

These pieces may require additional production time.

Where a product is made to order or has a longer production period, the estimated timeframe will be stated on the relevant product page or communicated to you when your order is confirmed.

Production time is separate from delivery time.

Once your piece is ready, it will be dispatched according to the applicable shipping method.

UAE Delivery

We deliver across the United Arab Emirates.

Estimated delivery after dispatch is generally:

Dubai: 1–2 business days
Other Emirates: 2–3 business days

Delivery times are estimates and may vary depending on the courier, destination, public holidays and other circumstances outside our reasonable control.

Applicable shipping charges will be displayed at checkout before payment.

GCC & International Shipping

Ayadi may ship to selected destinations across the GCC and internationally, subject to courier availability and destination restrictions.

Estimated international delivery times vary depending on the destination and shipping service selected.

The estimated shipping cost will be calculated or communicated at checkout where available.

International orders may be subject to customs clearance, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated, customs duties, import taxes and local charges are the responsibility of the customer and are not included in Ayadi's product or shipping prices.

Ayadi does not control these charges and cannot predict their amount.

Shipping Confirmation & Tracking

Where tracking is available, you will receive your tracking information once your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your shipping confirmation.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and recipient information when placing an order.

Please review your delivery details carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at ayadi.ae.2024@gmail.com.

We will do our best to update the information before dispatch, but changes cannot be guaranteed once an order has been handed to the courier.

Additional delivery costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where applicable.

Delivery Attempts & Unclaimed Orders

Please ensure that someone is available to receive your order or respond to the courier's delivery communication.

If an order cannot be delivered after the courier's permitted delivery attempts and is returned to Ayadi, additional shipping charges may apply to arrange redelivery.

Delayed Shipments

We work with third-party courier partners and make every reasonable effort to ensure your order reaches you within the estimated timeframe.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Courier or transportation delays;

• Customs clearance;

• Public holidays;

• Severe weather;

• Incorrect or incomplete delivery information;

• International shipping restrictions; or

• Other unforeseen circumstances.

If your shipment is significantly delayed, please contact us and we will assist you in following up with the courier.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We will work with the courier to investigate the delivery.

Where a shipment is confirmed by the courier as lost in transit, we will work with you to provide an appropriate resolution in accordance with the circumstances and applicable law.

Damaged Packages

If your order arrives visibly damaged, please photograph the outer packaging before opening it, where reasonably possible.

If the product inside is damaged, defective, incomplete or incorrect, please contact us as soon as reasonably possible at ayadi.ae.2024@gmail.com, including:

• Your order number;

• Photographs of the packaging;

• Photographs of the affected product; and

• A brief description of the issue.

We will review the matter and arrange an appropriate resolution in accordance with our Returns & Exchanges Policyand applicable consumer protection requirements.

Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request if the order has not yet been dispatched or entered production.

Once an order has been dispatched, it cannot be cancelled and our Returns & Exchanges Policy will apply.

Personalised, customised and made-to-order pieces may not be cancelled once production has started, except where otherwise required by applicable law.

Corporate & Bulk Orders

Corporate gifting, collaborations, bespoke products and bulk orders may have different production and delivery schedules.

The applicable timeline, delivery arrangement and shipping costs will be confirmed separately as part of the relevant quotation or order agreement.

Contact Us

For questions regarding your order or delivery, please contact:

Ayadi by Widad
Dubai, United Arab Emirates
Email: ayadi.ae.2024@gmail.com
Phone: +971 55 421 5150

We will be happy to assist with your order.